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Jamie Kennedy, Sr. Product Manager
- Sep 9, 2020
- 3 min
Overcoming Disconnected Interactions
In our last article (found here), we identified three areas of function within contact centers which any or all could cause a “disconnect...
16 views

Jamie Kennedy, Sr. Product Manager
- Aug 3, 2020
- 2 min
Lessons For Contact Centers From The COVID-19 Crisis
The COVID-19 pandemic has forced contact centers to close their offices and allow agents to work from home (WFH). Companies with cloud-ba...
31 views

Jamie Kennedy, Sr. Product Manager
- May 1, 2020
- 4 min
How To Engage Home-Based Contact Center Agents – Part 2
Welcome to Part 2 of our blog series on home-based contact center agents — aimed at helping you manage your remote contact center operati...
26 views

Jamie Kennedy, Sr. Product Manager
- Apr 18, 2020
- 3 min
How To Engage Home-Based Contact Center Agents - Part 1
As we all adjust to a new normal to help limit the spread of COVID-19, home-based contact center agents in particular are being asked to ...
28 views

Jamie Kennedy, Sr. Product Manager
- Apr 7, 2020
- 3 min
Is Your Contact Center Ready For Home-Based Agents?
More than ever, companies and employees are enjoying the benefits of more flexible working scenarios. This includes fully remote position...
59 views
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