Mastering the Art of IVR: Tips for Crafting an Efficient and User-Friendly Menu
Follow these tips to create a user-friendly IVR Menu
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kerrygarrison
- Dec 14, 2022
- 1 min
Creating Holidays Schedules For Your Phone System
With the holidays upon us, you will likely have some days that people will not be in the office and you want a different message played...
3 views
kerrygarrison
- Dec 9, 2022
- 2 min
Why are businesses switching to hosted PBX solutions
Businesses are increasingly making the switch to hosted PBX systems, or cloud-based voice solutions, as they offer improved reliability...
3 views
kerrygarrison
- Jul 26, 2022
- 2 min
Paging and Intercom with CyberData
One of the most overlooked items when designing a phone system are paging and intercom devices. While most phones support paging and...
9 views
kerrygarrison
- Jul 14, 2022
- 2 min
Leap Telecom's Cadence Wins Product of the Year
Leap Telecom Receives 2022 Unified Communications Product of the Year Award Cadence Honored for Exceptional Innovation DENVER, CO July...
10 views
kerrygarrison
- Apr 5, 2022
- 1 min
Leap is designed for Channel Partners
The Leap Telecom platform was designed from the ground up with idea that service providers, IT specialists, and other types of partners...
3 views
kerrygarrison
- Mar 15, 2022
- 1 min
Voice Enable Microsoft Teams with Leap Telecom
Did you know that your Microsoft Teams Client can replace your desk phone? That's right, your Microsoft Teams Client can be set up to...
16 views
kerrygarrison
- Feb 14, 2022
- 1 min
New Video Tutorial Library
We want to make sure our customers can utilize our Cadence platform as easily as possible, and really take advantage of its features. We...
29 views
kerrygarrison
- Jan 10, 2022
- 2 min
Leap Telecom Certifies Compatibility with Snom Solutions
Leap Telecom Announces Certification of Snom Devices as Preferred Devices for VoIP Management Denver, CO (January 10, 2021) – Snom...
10 views
kerrygarrison
- Dec 15, 2021
- 2 min
Yealink IP Phones Certified for Interoperability on Leap.Tel's Cadence Platform
Denver, CO (December 15, 2021) – Yealink, the global Top 1 SIP phone provider, and Leap Telecom, a voice service provider, today jointly...
34 views
kerrygarrison
- Nov 24, 2021
- 1 min
Build Business Opportunities with Voice Services
Join us for a webinar on December 8th to learn how you can resell SIP trunks and our Hosted PBX solution to your customers. Adding voice...
9 views
Kelly Peterson
- Dec 23, 2020
- 2 min
Quick Guide to Toll-Free Numbers for Business
You have a fully staffed contact center at your helm, but you still feel like you can improve your customer experience (CX). While your...
22 views
Kelly Peterson
- Dec 19, 2020
- 2 min
Quick Guide to Toll-Free Numbers for Business
You have a fully staffed contact center at your helm, but you still feel like you can improve your customer experience (CX). While your...
11 views
Kelly Peterson
- Dec 10, 2020
- 2 min
8 Benefits of Cloud-Hosted PBX
PBX is an abbreviation of Public Branch Exchange and is just another legacy acronym that remains in use, mainly because a lot of...
44 views
Kelly Peterson
- Dec 6, 2020
- 3 min
SIP Trunking and Hosted PBX: What's the Difference?
If you want your company's phone system to be connected to the cloud and enjoy the benefits that VoIP has to offer,one of the many...
39 views
Kelly Peterson
- Oct 8, 2020
- 2 min
Connect The Disconnects
Customer experience (CX) is the sum of all touchpoints the consumer has with your business and brand. The goal of any business is to, at...
21 views
Kelly Peterson
- Sep 23, 2020
- 2 min
Removing Disconnected Processes
The third disconnect within contact center operations is Disconnected Processes. Organizations separate front and back office operations...
58 views
Kelly Peterson
- Sep 16, 2020
- 2 min
Piecing Together Disconnected Data
The second of the three disconnects affecting a customer’s journey is Disconnected Data throughout contact center operations. I think it...
15 views
Jamie Kennedy, Sr. Product Manager
- Sep 9, 2020
- 3 min
Overcoming Disconnected Interactions
In our last article (found here), we identified three areas of function within contact centers which any or all could cause a...
30 views
Kelly Peterson
- Sep 2, 2020
- 2 min
The CX Disconnect In Contact Centers
Our last post provided a common understanding, yet not a defined definition, of what customer experience (CX) is (find that article...
25 views
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