Connect

Multi-Channel Contact Center Platform

The evolution of the contact center is here.

One Platform. One Screen. Every Application.

Leap Connect is a world-class, multi-channel Contact Center as a Service (CCaaS) designed for businesses to optimize customer interactions from any communications medium...all within a secure, cloud-based solution. Powerful yet simple, Connect provides the tools and reporting to empower your customer service team, increasing productivity, reducing costs and improving the customer experience.
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Empower Your Agents & Supervisors

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Voice

Inbound and outbound, call recording, voicemail, IVR and skill baed routing with CONNECT

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E-Mail

Inbound email, intelligent routing templates, canned responses, and blended options over all channels

Social

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Social media monitoring, web care, skill baed routing, real-time insights with CONNECT

Messaging

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Web chat, WhatsApp, Facebook Messenger, for fast efficient customer interactions

3rd Party Integration

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Integrate with your current CRM and back office applications

Gamification

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Create competitions, awards, badges, and other team motivating score boards 

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Workforce Management

Plan your customer service employees and manage your operation by forecasting & trafficking

Improve Customer Service & Efficiency

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Inbound Campaigns

ACD, Drag and drop call flows, routing, IVRs, and logic for the best customer experience

Robust Call Queues

Ask about your never miss a call guarantee

Outbound Campaigns

Predictive, Preview, and Click-to-Call Manual Modes

 

Scripts & Disposition Codes

Embed your call scripts and build disposition codes to provide valuable insights 

Business Application Integration

Embed your CRM and other critical business applications into your agents view and control

Set Skills and Teams

Label your agents, their teams, and their skillsets to provide the best customer outcomes with great reporting 

Detailed Reporting & Notifications

All customer interactions and agent activity event changes are logged and available for reporting on a regular basis
 

Real-Time Dashboard 

Present real-time data with your most important KPIs

 

Quality Assurance 

Set up QA programs and surveys for both internal and external customers

Automatic Screen Pops

Integrate with your CRM to provide insightful screen pops

Secure & Compliant

Multi-layered security protocols with

PCI & HIPPA Compliancy Readiness

Call Recordings

Record and store every call included in your seat price

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Built Smart

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Built in a secure environment with your customer's satisfaction in mind, Leap Connect is designed to mitigate service interruptions, scale call volume quickly, add agents and supervisors quickly.

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Proudly built on AWS infrastructure for increased security, reliability, and scalability

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Receive a quick quote

Complete the form below with some brief information about your project and we'll send a budgetary quote for your review.

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