One Platform. One Screen. Every Application.
Leap Connect is a world-class, multi-channel Contact Center as a Service (CCaaS) designed for businesses to optimize customer interactions from any communications medium...all within a secure, cloud-based solution. Powerful yet simple, Connect provides the tools and reporting to empower your customer service team, increasing productivity, reducing costs and improving the customer experience.
Empower Your Agents & Supervisors
Inbound and outbound, call recording, voicemail, IVR and skill baed routing with CONNECT
Inbound email, intelligent routing templates, canned responses, and blended options over all channels
Social media monitoring, web care, skill baed routing, real-time insights with CONNECT
Web chat, WhatsApp, Facebook Messenger, for fast efficient customer interactions
3rd Party Integration
Integrate with your current CRM and back office applications